Terms of service
TERMS OF SERVICE
Last updated: September 21, 2026
OVERVIEW
Welcome to LUNA.
The terms “we,” “us” and “our” refer to LUNA.
LUNA operates this store and website, including all related information, content, features, tools, products and services, in order to provide you with a curated shopping experience (the “Services”).
LUNA is powered by Shopify, which enables us to provide the Services to you.
These Terms of Service (“Terms”) describe your rights and responsibilities when you access, browse, interact with or use the Services.
Please read these Terms carefully. They contain important information regarding legal rights, responsibilities, warranty disclaimers and limitations of liability.
By visiting, interacting with or using the Services, you agree to these Terms and our Privacy Policy.
Our Privacy Policy is available at:
/policies/privacy-policy
If you do not agree to these Terms or our Privacy Policy, you should not use or access the Services.
SECTION 1 - ACCESS AND ACCOUNT
By using the Services, you represent that you are at least the age of majority in your state, province or jurisdiction of residence or that you have obtained any consent legally required for your use of the Services.
You may be required to provide certain information in order to browse, purchase products, create an account or otherwise use the Services.
You agree that information you provide to us will be accurate, current and complete.
You are responsible for maintaining the confidentiality and security of account credentials and for activity occurring through your account.
You may not transfer, sell, assign or license your account to another person without our permission.
SECTION 2 - OUR PRODUCTS
We make reasonable efforts to display products accurately.
However, product colors, materials, finishes, sizing and appearance may vary depending on your screen, device settings, lighting conditions, manufacturing variations or other factors.
We do not guarantee that the appearance of products on your device will exactly match the physical product.
Product descriptions, pricing, specifications and availability may change at any time without notice.
We reserve the right to discontinue products or limit quantities available to any person, geographic region or jurisdiction.
SECTION 3 - ORDERS
When you submit an order, you make an offer to purchase products from LUNA.
We reserve the right to accept, reject, limit or cancel orders where permitted by law.
An order is not considered accepted until we confirm acceptance and payment has been successfully processed.
Please review your order carefully before submitting it.
We may not be able to cancel or modify an order after processing has begun.
If we cancel, change or reject an order, we may attempt to contact you using the email address, billing information or phone number provided during checkout.
Returns, exchanges and refunds are governed by our Refund Policy:
/policies/refund-policy
You agree that products purchased through the Services are intended primarily for personal or household use unless otherwise agreed by us.
SECTION 4 - PRICES AND BILLING
Prices, discounts and promotions are subject to change without notice.
The price charged will generally be the price displayed at the time your order is submitted, subject to correction of obvious errors where permitted by law.
Unless otherwise stated, product prices may exclude taxes, shipping costs, duties, customs fees or other charges that may apply.
You agree to provide accurate and complete billing, payment and account information.
You represent that you are authorized to use the payment method provided.
You agree to pay all amounts associated with accepted orders, including applicable taxes, shipping and other charges.
SECTION 5 - SHIPPING AND DELIVERY
Delivery dates and shipping times are estimates unless expressly stated otherwise.
We are not responsible for delays caused by:
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shipping carriers;
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customs authorities;
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incorrect customer information;
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weather;
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transportation disruption;
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government action;
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natural disasters; or
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events outside our reasonable control.
Where permitted by applicable law, risk of loss may transfer to you when products are delivered to the applicable carrier or as otherwise provided under applicable consumer law.
SECTION 6 - INTELLECTUAL PROPERTY
The Services and their content, including trademarks, brand names, logos, text, graphics, photographs, product imagery, video, audio, designs, layout and other material, are owned by or licensed to LUNA and may be protected by applicable intellectual-property laws.
You may use the Services for personal, non-commercial purposes only unless we provide written permission otherwise.
You may not reproduce, modify, distribute, publish, publicly display, sell, license, scrape, copy or commercially exploit content from the Services without our prior written consent or other lawful authorization.
LUNA names, logos, designs, slogans and branding may be trademarks or other protected intellectual property of LUNA.
Shopify names, trademarks and related intellectual property belong to Shopify or its licensors.
All other third-party trademarks belong to their respective owners.
SECTION 7 - OPTIONAL TOOLS
We may provide access to third-party tools, services, applications or integrations.
These tools may be provided “as is” and “as available.”
We do not control all third-party tools and cannot guarantee their availability, accuracy, security or performance.
Your use of third-party tools may be subject to separate terms and privacy policies.
You are responsible for reviewing and accepting any applicable third-party terms before using those tools.
SECTION 8 - THIRD-PARTY LINKS
The Services may contain links to third-party websites or platforms.
We are not responsible for the content, privacy practices, security, accuracy, products or services provided by third parties.
If you leave the Services and access a third-party website, you do so at your own discretion and risk.
You should review the applicable policies and terms of any third party before entering into a transaction or providing personal information.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
LUNA is powered by Shopify, which provides technology and infrastructure used to operate the Services.
However, purchases made from our store are transactions directly between you and LUNA unless otherwise stated.
Shopify is not the seller of LUNA products.
To the fullest extent permitted by law, Shopify is not responsible for claims arising solely from the products you purchase directly from LUNA.
SECTION 10 - PRIVACY
Personal information collected through the Services is handled in accordance with our Privacy Policy.
Our Privacy Policy is available at:
/policies/privacy-policy
Because the Services are powered by Shopify, Shopify may also collect and process certain information concerning your use of the Services.
You can review Shopify’s privacy policy at:
https://www.shopify.com/legal/privacy/app-users
SECTION 11 - EMAIL AND SMS MARKETING COMMUNICATIONS
If you subscribe to LUNA email marketing, you consent to receive promotional emails from us in accordance with applicable law.
You may unsubscribe from promotional emails at any time using the unsubscribe link included in our messages.
If you provide your phone number and expressly consent to receive marketing text messages from LUNA, you agree that LUNA and service providers acting on our behalf may send you recurring marketing and promotional text messages.
Messages may include information regarding:
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product launches;
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early access;
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new drops;
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restocks;
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offers;
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promotions;
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discounts; and
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other LUNA news or marketing communications.
Message frequency may vary.
Message and data rates may apply.
Consent to receive marketing text messages is not a condition of purchasing any product or service.
You may opt out of marketing text messages at any time by following the opt-out instructions provided in the applicable message, including replying STOP where supported.
For assistance, follow the instructions provided in the relevant message or contact us using the information listed at the end of these Terms.
You are responsible for ensuring that any phone number you provide belongs to you or that you otherwise have authority to provide it.
If your phone number changes or is reassigned, you should update your information or unsubscribe from SMS communications.
SECTION 12 - FEEDBACK
If you submit reviews, suggestions, ideas, comments, photographs, videos or other feedback (“Feedback”), you represent that you have the right to provide that Feedback.
You grant LUNA a non-exclusive, worldwide, royalty-free, transferable and sublicensable license to use, reproduce, modify, distribute, publish and display Feedback for purposes including operating, promoting and improving the Services, subject to applicable law.
You agree that Feedback will not:
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infringe another person’s rights;
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contain unlawful, abusive, defamatory or obscene material;
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contain malware or malicious code; or
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misrepresent your identity or relationship with another person.
We are not required to keep Feedback confidential, compensate you for Feedback or respond to Feedback unless applicable law requires otherwise.
SECTION 13 - ERRORS, INACCURACIES AND OMISSIONS
Information on the Services may occasionally contain errors, inaccuracies or omissions relating to product descriptions, pricing, availability, promotions, shipping charges or other information.
We reserve the right to correct errors, update information or cancel orders affected by inaccurate information where permitted by law.
Nothing in this section limits rights that cannot legally be excluded.
SECTION 14 - PROHIBITED USES
You may use the Services only for lawful purposes.
You must not use the Services to:
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violate applicable laws or regulations;
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infringe intellectual-property or other legal rights;
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engage in fraud or deceptive activity;
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harass, abuse, intimidate or harm another person;
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upload or transmit malicious software;
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interfere with the security or operation of the Services;
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send spam or unauthorized advertising;
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impersonate another person or entity;
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scrape or extract content or data contrary to applicable law or our instructions;
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bypass security measures;
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collect personal information about others without authorization; or
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use the Services in a manner that could damage LUNA, Shopify, customers or other users.
We may suspend or terminate access to the Services where we reasonably believe these Terms have been violated.
SECTION 15 - AUTOMATED SYSTEMS AND AGENTS
If you use automated software, bots, agents or other automated systems to interact with the Services, you must comply with applicable law and any technical restrictions or instructions we provide.
Automated systems must not:
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circumvent access controls;
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bypass CAPTCHAs or security protections;
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conceal automated activity where identification is required;
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misrepresent themselves as human users where doing so is deceptive; or
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interfere with the normal operation of the Services.
We may restrict or block automated access where reasonably necessary to protect the Services or our users.
SECTION 16 - TERMINATION
We may suspend or terminate access to the Services where permitted by law, including where these Terms are violated.
Termination does not affect rights, obligations or liabilities that arose before termination.
Provisions that by their nature should continue after termination will remain in effect.
SECTION 17 - DISCLAIMER OF WARRANTIES
To the fullest extent permitted by law, the Services and products are provided on an “as is” and “as available” basis unless otherwise expressly stated.
We do not guarantee that:
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the Services will always be uninterrupted;
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the Services will always be error-free;
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all content will always be accurate or current; or
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every product will meet subjective expectations.
Nothing in these Terms excludes warranties, guarantees or rights that cannot legally be excluded under applicable consumer-protection law.
SECTION 18 - LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, LUNA and its affiliates, officers, directors, employees, contractors, service providers, licensors and agents will not be liable for indirect, incidental, special, punitive or consequential losses arising from your use of the Services.
This may include loss of profits, revenue, savings or data.
Where liability cannot legally be excluded, our liability will be limited only to the extent permitted by applicable law.
Nothing in these Terms limits liability that cannot legally be limited or excluded.
SECTION 19 - INDEMNIFICATION
To the extent permitted by law, you agree to indemnify and hold harmless LUNA and its affiliates, partners, officers, directors, employees, agents, contractors, licensors and service providers from claims, losses or liabilities arising from:
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your material breach of these Terms;
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your violation of applicable law;
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your infringement of another person’s rights; or
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misuse of the Services.
We may control the defense of an indemnifiable claim where permitted by law.
SECTION 20 - SEVERABILITY
If any provision of these Terms is determined to be unlawful, invalid or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed if necessary.
The remaining provisions will continue in effect.
SECTION 21 - WAIVER AND ENTIRE AGREEMENT
Our failure to enforce any provision of these Terms does not waive our right to enforce it later.
These Terms, together with policies incorporated by reference, constitute the agreement governing your use of the Services to the extent permitted by law.
SECTION 22 - ASSIGNMENT
You may not assign or transfer your rights or obligations under these Terms without our prior written consent where such restriction is permitted by law.
We may assign or transfer our rights and obligations in connection with a business restructuring, financing, merger, acquisition or transfer of our business, subject to applicable law.
SECTION 23 - GOVERNING LAW
These Terms and any separate agreements through which we provide the Services will be governed by the laws applicable to LUNA’s business operations, subject to mandatory consumer-protection laws that may apply in your place of residence.
Where legally permitted, disputes will be subject to the jurisdiction of courts having authority over LUNA’s principal place of business.
If LUNA is legally operated from Singapore, you should consider having this section reviewed and expressly specifying Singapore law and courts.
SECTION 24 - HEADINGS
Headings are provided for convenience only and do not affect interpretation of these Terms.
SECTION 25 - CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes in our Services, business practices, legal obligations or other operational requirements.
The latest version will be posted on this page.
Where required by law, we will provide notice of material changes.
Your continued use of the Services after updated Terms become effective constitutes acceptance of those Terms to the extent permitted by applicable law.
SECTION 26 - CONTACT INFORMATION
Questions regarding these Terms may be sent to:
LUNA
Email: marvellestudio@outlook.com
Phone: +65 8919 4292
Address: Riverparc Residence 96, Singapore 828797, Singapore