CUSTOMER CARE
SHIPPING & DELIVERY
WHERE DO YOU SHIP FROM?
All LUNA orders are packed and dispatched from Singapore.
DO YOU SHIP WORLDWIDE?
Yes. We provide complimentary standard delivery to destinations worldwide.
HOW LONG WILL DELIVERY TAKE?
Standard delivery is estimated to take 10–12 business days after your order has been dispatched.
Weekends, public holidays, customs processing and carrier delays may occasionally extend this timeframe.
HOW DO I TRACK MY ORDER?
Tracking information will be emailed to you once your order has been dispatched.
WILL I PAY DUTIES OR TAXES?
International orders may be subject to import duties, customs charges or local taxes imposed by the destination country. These charges are the customer’s responsibility.
CAN I CHANGE MY DELIVERY ADDRESS?
Contact us as soon as possible if your delivery details need to be corrected. We cannot guarantee changes after an order has entered processing or been dispatched.
STILL NEED HELP?
CONTACT US