CUSTOMER CARE
RETURNS
WHAT IS YOUR RETURN WINDOW?
Eligible items may be returned within 14 days from the date your order was delivered.
Return requests submitted after this period may not be accepted.
WHAT ITEMS ARE ELIGIBLE?
Items must be unused, unworn and returned in their original condition and packaging.
We reserve the right to refuse items showing signs of wear, damage, alteration or improper handling.
HOW DO I REQUEST A RETURN?
Contact us before sending anything back. Include your order number, the item you wish to return and your reason for returning it.
For damaged, faulty or incorrect items, please include clear photographs showing the issue.
WHO PAYS FOR RETURN SHIPPING?
Customers are responsible for return postage on change-of-mind returns. The item remains your responsibility until it reaches us.
If your item is faulty, damaged or incorrect, contact us so we can review the issue and arrange the appropriate solution.
WHEN WILL I RECEIVE MY REFUND?
Approved refunds are issued to the original payment method after the returned item has been received and inspected.
Your bank or payment provider may require additional processing time before the refund appears in your account.
WHAT CANNOT BE RETURNED?
Gift cards, final-sale items and products that do not meet our return conditions cannot be returned unless required by applicable consumer law.
START A RETURN
CONTACT US