FAQs

Contact us as soon as possible. We cannot guarantee changes or cancellations once an order has entered processing or been dispatched.

An order confirmation will be sent to the email address entered at checkout. Check your spam or junk folder if you cannot see it.

Only one discount code may be used per order unless otherwise stated during a promotion.

Every LUNA order is packed and dispatched from Singapore.

Yes. We provide complimentary standard shipping worldwide.

Standard delivery is estimated to take 10–12 business days after dispatch.

Customs processing, public holidays, severe weather and carrier delays may occasionally extend this timeframe.

Tracking information will be emailed to you once your order has been dispatched.

International orders may be subject to import duties, customs charges or local taxes imposed by the destination country. These charges are the customer’s responsibility.

Eligible items may be returned within 14 days of delivery. Items must be unused, unworn and in their original condition and packaging.

Customers are responsible for return postage on change-of-mind returns.

If your item is faulty, damaged or incorrect, contact us so we can review the issue and arrange the appropriate solution.

Approved refunds are issued to the original payment method after the returned item has been received and inspected.